Travel Trolley Reviews

I never usually leave reviews however on this occasion I have received such excellent customer service that I feel it is warranted! I would like to thank Morgan for his brilliant customer service. From the moment we called regarding our flight booking he was extremely friendly, courteous and helpful. I am an anxious traveller and also have special dietary requirements so he made sure that me and my partner had seats allocated together on the flights and sorted out our meals. It was late at night when we called and I had said we were going to bed soon, so Morgan told me that the things that could not be finalised in that call would be taken care of on his next shift and he would update me on this, which he did. I cannot fault your service and fantastic prices, and we will 100% be booking again!

Thank you Morgan!

Thank you Mahek, I have been reading some dodgy reviews about your company on trip advisor and was getting panicky. I found the ticket in my other email address and if trip advisor ask me for a review I will tell them you have all been very helpful .

Best Regards

Can I take this opportunity to say thank you very much for your help in what was a really distressing matter for me which required my travel dates to be changed. I initially called your office and spoke to your colleague who was helpful but referred me to Air India and they referred me back to you. On my second call to Travel Trolley you answered the phone and it was really refreshing to hear someone like you who was professional, helpful, sympathetic but most importantly you were willing to go the 'extra mile' in helping me.
With that I mind please feel free to forward this email to your team and manager to say well done ! You have really provided me with not just good customer service but in actual fact, exceptional and excellent customer service. Please keep up the good work as you are a great example of what customer service should be for all businesses !
I have no hesitation in re-booking with Travel Trolley but only on the condition that you deal with all my future bookings !!

Best Regards

That's great, I will make sure I have everyone's correct details then call Travel Trolley to update them. Thanks so much for all your help with this, it's been brilliant.

Best wishes

Thank you so much for handling my case so nicely. As you said, I am expecting the full refund of my money within 72 hrs. You gave me the best service of transaction. I really appreciate your help and highly recommend you or the travel trolley. I gave a good feedback to travel trolley online under the name emojiunicorn. I cannot comment in your facebook page, I don't know why. Anyway, many thanks and God bless!

Sent from my Best regards

For the past couple of weeks I have been trying to book flights with your company. A young man by the name of Oram has been helping me. He got the flights I wanted but unfortunately I could not go ahead with the booking as my husband tool ill.
I rang Oram and explained and told him I would contact him again when my husband was well again. Today I rang Oram and once again he helped me out by finding suitable flights.
I felt this young man deserved a mention. He was most helpful patient understanding and very polite at all times. I can't thank him enough for all his help and will certainly look forward to doing business with Travel Trolley again and hopefully will be able to have Oram help me.

Denise (Shaw)